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RETURNS

 Return Policy

MAISON ESSENTIELE offers a full refund, exchange or 110% credit note value on returned full price purchases subject to the following conditions:

• The garment is returned within 14 days of receiving your order
• Garments are in unused, sellable condition; tags must be attached, in original condition and in the original packaging. 

Products purchased with a discount of 20% or more are eligible for return for exchange or credit note (no refunds). All return shipping fees are the responsibility of the customer. 'Final Sale’ refers to product with a discount of 50% or more. Final Sale items are not eligible for return or exchange unless the product is deemed faulty or damaged. 

* Please note - Due to hygiene reasons, we do not accept returns for jewellery.

Request A Return

For returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice.

We recommend using a traceable service with signature required upon delivery as MAISON ESSENTIELE cannot be held responsible for lost return parcels. 

If you require assistance submitting your return please don’t hesitate to contact the team on hello@maisonessentiele.com

Request A Return for an Exchange of Style
If you wish to submit a return for an exchange of an alternate style, please contact the team on hello@maisonessentiele.com. At current our Returns Portal will only allow for us to exchange for sizes. 

You will receive an email once your return is received and inspected as well as the approval or rejection outcome of your return. If approved, you will receive your desired refund, exchange for another size / style or provide you with a credit to MAISON ESSENTIELE.
Credit notes are valid for six months from the issuing date. Upon issuing your credit note, you will receive an email including a code to redeem online or at our Paddington store. Please note, credit notes are non-refundable and not redeemable for cash.
Items returned for refund will be refunded total amount, minus any original shipping costs (excluding faulty items or orders where incorrect product has been received).

Please note that customers are responsible for all return shipping fees unless the item is deemed faulty.

If you are shipping an item over $75, we advise customers to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or Faulty Items

MAISON ESSENTIELE aims to provide our customers with products of the highest standard and quality. If you have received an item with a defect please contact our customer care team at hello@maisonessentiele.com with images of the damage. 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase.

Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Items purchased using a credit note are eligible for return for exchange, or a credit note to the same value only. 

Online Warehouse Sale (Thursday 19:00 AEST 13/06/24 - Sunday 23:59 AEST 16/06/24)
Final prices are displayed at checkout and cannot be retrospectively applied to any orders.
Additional discounts/offers will not be applicable during the sale period.
MAISON ESSENTIELE reserves the right to exclude items from sale and/or remove products during the sale period.
Purchases made with a discount of 50% or more off the RRP are not eligible for return unless faulty. 

Garments returned are subject to the following conditions:

• The garment is returned within 14 days of receiving your order

• Garments are in unused, sellable condition; tags must be attached, in original condition and in the original packaging.  

• Purchases made had a discount of less than 50% off the RRP (Purchases made with a discount of 50% or more off the RRP are not eligible for return unless faulty. )

Garments that do not meet these criteria will not be valid for any return. Items returned to MAISON ESSENTIELE without approval from our customer service team, will be returned at the customer’s expense.

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