RETURNS

Return Policy 

MAISON ESSENTIELE offers a full refund, exchange or credit notes on returned orders purchased online (excluding sale items) subject to the following conditions:

  • The garment is returned within 14 days of receiving your order
  • Garments are in unused, sellable condition; tags must be attached, in original condition and in the original packaging.  

If you would like to return for an exchange or credit note only, MAISON ESSENTIELE offers a 110% credit note or exchange amount on returns.

 

Request a Return

To request a return, please email hello@maisonessentiele.com and include the following:

  • Order Number
  • Return Reason
  • Return type (refund, exchange, credit note)
  • If you’re exchanging, please let us know the product name, colour and size you would like to exchange for.

We will notify you by email once your return is received and inspected as well as the approval or rejection outcome of your return. If approved, we will work with you to provide a refund, exchange for another size / style or provide you with a credit to MAISON ESSENTIELE.

Please note that customers are responsible for all return shipping fees unless the item is deemed faulty.

If you are shipping an item over $75, we advise customers to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.