SHIPPING
Delivery |
Delivery Information |
Pricing |
Domestic Orders - EXPRESS (2-3 days approx.) |
· We now offer EXPRESS shipping as an option for Australian customers · Express orders will be dispatched within 2 business days via Australia Post Express |
$15 |
Domestic Orders- - STANDARD (3-7 days approx.) |
· All domestic orders are shipped using Australian Regular Post unless you opt for Express shipping. · Please allow two business days for dispatch. |
FREE over $350 $10 under $350 |
International Orders (7-19 days approx.) |
· All International orders are shipped using Australia Post Standard International Post. · Please allow two business days for dispatch. |
FREE over $350AUD $25AUD under $350AUD |
Click & Collect |
· Same Day: Order before 12pm and pick up by 1pm same day. · Next Day: Order after 12pm and pick up anytime within the boutiques trading hours. · Please review our Terms & Conditions for more information on Process & Fulfillment & Time Held. |
FREE |
Additional Notes (please read before placing your order):
Any orders placed over the weekend or on a Public Holiday will be processed within 48 hours of the next business day.
Please note that international shipments can incur customs or import duties, taxes or delays once they reach their destination. As the recipient, you are liable for these charges in order to release the shipment. We are unable to estimate what these will be, so it is best that you contact your local post office. Please note, your order will be nonrefundable on failure to pay your duties & taxes fee.
Pre-Order
We are currently accepting pre-orders on certain styles, with dates as per product pages. For more information, contact us at hello@maisonessentiele.com via our CONTACT page.
Click and Collect
MAISON ESSENTIELE offers Click and Collect services from its Paddington Store.
Pending time of order and stock availability, you can choose to Click and Collect your order on the same day or the following day. Order cut off times are as follows:
Same Day
Order before 12pm and pick up by 1pm same day.
Next Day
Order after 12pm and pick up anytime within the boutiques trading hours.
Process & Fulfilment
You will receive an email when your order is ready for collection.
Customers are required to bring their order confirmation and a form of identification when collecting.
In the case where we are unable to fulfill item/s on your order, our team with contact you to arrange pick up of available items and shipment of remaining pieces, free of charge.
Time Held
If you are no longer able to collect your item from in store, you will be charged a shipping fee, aligned with the MAISON ESSENTIELE shipping terms and conditions.
Orders must be collected within 5 business days; failure to do so will result in customers incurring a standard shipping fee, and our team will arrange shipment to your billing/delivery address. For more details regarding our standard shipping rates, please refer the table below, which outlines shipping fees and transit times.
For more information on our Click and Collect services, please contact our customer service team via email or Live Chat.