We offer FREE STANDARD SHIPPING Australia-wide on all orders over $350. Shipping on orders under $350 is charged at a flat rate of $10.

Estimated delivery times are within 4-7 days.

Express shipping is available to all Australian orders and is charged at a flat rate of $15. Estimated delivery times are within 2-3 days.

We offer FREE STANDARD SHIPPING via Australia Post on all international orders over $350AUD. Standard International Shipping on orders under $350AUD is charged at a flat rate of $25AUD.

Estimated delivery times are within 7-19 days.

MAISON ESSENTIELE offers FREE PREMIUM SHIPPING via DHL on all international orders over $350AUD. Premium International shipping on orders under $350AUD is charged at a flat rate of $45AUD.

Estimated delivery times are within 7-10 days.

Please note that international shipments can incur customs or import duties, taxes or delays once they reach their destination. As the recipient, you are liable for these charges in order to release the shipment. We are unable to estimate what these will be, so it is best that you contact your local post office. Please note, your order will be nonrefundable on failure to pay your duties & taxes fee.

By making a purchase, you acknowledge that it is your responsibility to review and understand our Returns Policy. MAISON ESSENTIELE is not liable for any issues resulting from a customer's failure to do so before completing their order.

All return shipping fees along with international duties & taxes are the responsibility of the customer, unless deemed faulty. If your return does not comply with these conditions your item/s will not be accepted and returned to you at your cost.

MAISON ESSENTIELE cannot accept returns or price match from third party stores or online stores that stock MAISON ESSENTIELE. In these instances, please contact the provider you purchased from.

Online Returns Policy (including Click and Collect)

MAISON ESSENTIELE offers returns and exchanges on full-priced products (sale products excluded unless faulty) purchased online subject to the following conditions:

• The garment is lodged for a return with your desired shipping provider within 5 days of receiving your order.
• Georgia Jay Bags must also be lodged for a return with your desired shipping provider within 5 days of receiving your order.
• Garments are in unused, sellable condition; tags must be attached, in original condition and in the original packaging. Any garments that have been worn, damaged, altered or washed cannot be accepted.
• Full price items: can be returned for a full refund, credit note or size exchange
• Sale Items: Garments that are purchased with a discount of 11% - 39% are eligible for exchange or store credit only, subject to stock availability. 
• Final Sale Items: MAISON ESSENTIELE does not accept returns of any kind (refund, exchange or credit note) on any Final Sale items, with a discount of 40% off or more, unless deemed faulty. 
• For hygiene reasons, Lingerie, Jewellery & Scrunchies are not eligible for a return.

Credit notes are valid for 6 months from issue date, and will be emailed to you with a unique code to use at MAISONESSENTIELE.COM or at our MAISON ESSENTIELE boutique. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

Online purchases must be returned through the MAISON ESSENTIELE Returns Portal. Online orders cannot be returned in store.

MAISON ESSENTIELE offers 110% credit notes or exchanges (no refunds) on full priced products (sale products excluded unless faulty), purchased in store, subject to the following conditions:

• The garment is returned to store within 5 days of purchase and presented with proof of purchase.
• Georgia Jay Bags is returned to store within 5 days of receiving your order.
• Garments are in unused, sellable condition; tags must be attached, in original condition and in the original packaging. Any garments that have been worn, damaged, altered or washed cannot be accepted.
• In store purchases can be returned in store. They will also need to be lodged through our Returns Portal.
• For hygiene reasons, Lingerie, Jewellery & Scrunchies are not eligible for a return.

Credit notes are valid for 6 months from issue date, and will be emailed to you with a unique code to use at MAISONESSENTIELE.COM or at our MAISON ESSENTIELE boutique. If you have purchased an item using a credit note, you will be issued a new credit note as a return.

For all returns, please use our Returns Portal. 

You will be required to send your return back through a shipping method of your choice.

We recommend using a traceable service with signature required upon delivery as MAISON ESSENTIELE cannot be held responsible for lost return parcels. 

If you wish to submit a return for an exchange of an alternate style, please contact the team on hello@maisonessentiele.com. At current our Returns Portal will only allow for us to exchange for sizes. 

You will receive an email once your return is received and inspected as well as the approval or rejection outcome of your return. If approved, you will receive your desired refund, exchange for another size / style or provide you with a credit to MAISON ESSENTIELE.

Credit notes are valid for six months from the issuing date. Upon issuing your credit note, you will receive an email including a code to redeem online or at our Paddington store. Please note, credit notes are non-refundable and not redeemable for cash.

Items returned for refund will be refunded the total amount, minus any original shipping costs (excluding faulty items or orders where incorrect product has been received).

If you require assistance submitting your return please don’t hesitate to contact the team on hello@maisonessentiele.com

MAISON ESSENTIELE aims to provide our customers with products of the highest standard and quality. If you have received an item with a defect please contact our customer care team at hello@maisonessentiele.com with images of the damage. 

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase.

Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Items purchased using a credit note are eligible for return for exchange, or a credit note to the same value only.