SHIPPING

PRE-ORDER 

We are currently accepting pre-orders on certain styles, expected to drop within four weeks. For more information, contact us via our CONTACT page.

 

DOMESTIC SHIPPING

Free shipping for orders over $200

Please allow 2-4 business days to receive your order.

 

INTERNATIONAL SHIPPING

Free shipping for orders over $300

Please allow 7-10 business days to receive your order.

 

RETURNS 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit note.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email hello@maisonessentiele.com

Sale items are final and cannot be exchanged or credited.

Submitting a Return 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, we will work with you to exchange for another size or style to equal value or provide you with a credit to our store.

To return your product, you should mail your product to: MAISON ESSENTIELE, 87-103 Epsom Road, Suite 11, La Porte Space, Rosebery NSW 2018, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.